Privacy Policy

This Privacy Policy explains how Vibrant Healed Life, a division of True Blue Exteriors Inc. “Company,” “we,” “us,” or “our” collects, uses, stores, shares, discloses, and protects personal information when you visit our website, purchase our products, enroll in our programs, download our resources, submit forms, communicate with us, participate in our communities, or otherwise use our services.

This Privacy Policy applies to our websites, landing pages, checkout pages, email communications, SMS/text message communications, digital products, downloads, courses, coaching programs, forms, quizzes, applications, surveys, community spaces, app-based resources, and related services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or services.

1. Who We Are

Vibrant Healed Life is a health education and wellness coaching brand operated as a division of True Blue Exteriors Inc., based in Ontario, Canada.

Contact Information:

Vibrant Healed Life
Division of True Blue Exteriors Inc.
RR 2
Tara, ON
Canada

Email: [email protected]

For privacy questions, requests, or concerns, please contact us at [email protected].

2. Important Health and Wellness Notice

Our services provide general wellness education, nutrition education, lifestyle education, supplement education, coaching support, accountability, encouragement, and self-directed health awareness.

We do not provide medical advice, medical diagnosis, medical treatment, emergency care, or healthcare services. We do not diagnose, treat, cure, prevent, or manage any disease, infection, symptom, condition, or medical concern.

Information you share with us may include health-related information, symptoms, wellness goals, lifestyle habits, supplement use, food preferences, lab-related information, or other sensitive details. We use this information only as described in this Privacy Policy and in connection with the educational services, programs, products, resources, or support you request.

You are responsible for consulting with a licensed healthcare provider before making changes to your supplements, medications, diet, exercise, testing, treatment plan, or health routine.

If you are experiencing a medical emergency or urgent health concern, call emergency services or contact a licensed healthcare provider immediately.

3. Information We Collect

We may collect personal information directly from you, automatically through technology, from third-party platforms, or from service providers that help us operate our business.

The personal information we collect may include the following categories.

Contact Information

This may include your name, email address, phone number, mailing address, billing address, social media handle, and other contact details you provide.

Account and Program Information

This may include login information, username, password, course enrollment information, product access details, course progress, program participation, form submissions, application responses, check-in responses, quiz answers, worksheet responses, communication preferences, and customer support history.

Health and Wellness Information

This may include information you voluntarily provide about symptoms, energy levels, health history, wellness goals, lifestyle habits, diet, food preferences, food sensitivities, supplement use, medications you choose to disclose, lab-related information, test-related information, sleep, stress, digestion, elimination, flare patterns, or other health-related details.

We may collect this information through forms, quizzes, check-ins, coaching applications, program worksheets, emails, messages, calls, community posts, surveys, testimonials, or other interactions.

Payment and Billing Information

This may include billing details, payment status, purchase history, transaction records, product access status, refund or chargeback information, and limited payment-related details.

We use third-party payment processors to process payments. We do not intentionally store complete credit card numbers on our own systems.

Communications

This may include emails, SMS/text messages, contact form submissions, survey responses, testimonials, reviews, feedback, social media messages, community posts, comments, support requests, and other communications you send to us.

SMS/Text Message Information

If you provide your phone number or opt in to receive SMS/text messages, we may collect your phone number, SMS consent status, opt-in source, opt-in date and time, opt-out date and time, message history, delivery status, engagement data, support requests, and related compliance records.

User-Generated Content

This may include content you voluntarily submit, post, send, upload, or share, such as comments, testimonials, reviews, questions, community posts, social media posts, photos, videos, screenshots, feedback, progress updates, wins, or other content.

Please be careful when sharing personal, sensitive, or health-related information in any community, group, comment section, social media space, direct message, form, email, or public-facing area.

Website, Device, and Usage Information

When you use our website or services, we may automatically collect information such as your IP address, browser type, device type, operating system, referring pages, pages viewed, time spent on pages, links clicked, button clicks, form interactions, approximate location, access times, and other usage data.

Marketing and Advertising Information

This may include email engagement, SMS engagement, lead magnet downloads, webinar registrations, sales page activity, checkout activity, ad interactions, referral source, affiliate tracking data, cookie data, pixel data, conversion data, and retargeting data.

Information from Third Parties

We may receive information from third-party platforms and service providers, such as payment processors, email service providers, SMS providers, CRM platforms, course platforms, coaching platforms, analytics providers, advertising platforms, scheduling tools, webinar tools, automation tools, social media platforms, affiliate partners, referral partners, and customer support tools.

4. How We Collect Information

We may collect information when you:

Visit our website.
Download a free resource.
Join our email list.
Opt in to SMS/text messages.
Register for a webinar, class, training, challenge, or event.
Purchase a product, course, program, membership, or service.
Create an account or log in to a course, app, community, or client portal.
Complete a form, quiz, survey, application, or check-in.
Submit a testimonial, review, screenshot, or feedback.
Contact us by email, phone, SMS/text message, social media, or contact form.
Participate in a group, community, app, course, membership, or coaching space.
Click links in emails, text messages, ads, or website pages.
Interact with our content, ads, or social media pages.
Use our website while cookies, pixels, analytics, session replay, or similar technologies are active.
Use third-party platforms connected to our services.

5. How We Use Your Information

We may use personal information to:

Provide our website, products, courses, programs, resources, communities, memberships, coaching, and services.
Process purchases, payments, enrollments, access, and customer accounts.
Deliver digital products, downloads, emails, SMS/text messages, webinars, course materials, and program resources.
Respond to questions, customer support requests, and messages.
Review forms, quizzes, applications, check-ins, and program responses.
Provide coaching, education, accountability, encouragement, and program support.
Track course progress, program participation, and customer experience.
Personalize your experience and recommend relevant resources, products, programs, or services.
Send administrative messages, purchase confirmations, access instructions, reminders, legal updates, and support communications.
Send marketing emails, SMS/text messages, promotions, invitations, and educational content where permitted by law.
Document consent, opt-ins, opt-outs, unsubscribe requests, SMS permissions, and privacy requests.
Measure and improve website performance, content, sales pages, funnels, offers, ads, and user experience.
Analyze traffic, conversions, engagement, and advertising performance.
Protect our website, services, customers, business, intellectual property, and legal rights.
Prevent fraud, spam, unauthorized access, account sharing, abuse, chargebacks, security issues, and misuse.
Moderate communities, groups, comments, posts, and user-submitted content.
Comply with legal, tax, regulatory, accounting, contractual, and recordkeeping obligations.
Enforce our Terms & Conditions, refund policy, intellectual property rights, community rules, and other agreements.
Evaluate, improve, and develop current and future products, services, content, and programs.

6. Legal Bases for Processing

Depending on where you live and which laws apply, we may rely on one or more of the following legal bases to collect, use, or process personal information:

Consent: when you voluntarily provide information, opt in to emails or SMS/text messages, submit health-related information, accept cookies, agree to testimonial use, or give permission for a specific use.

Contract: when processing is necessary to provide a product, program, course, service, download, community, membership, or purchase you requested.

Legitimate interests: when processing is necessary to operate, improve, secure, market, and administer our business, provided those interests are not overridden by your privacy rights.

Legal obligations: when processing is necessary to comply with tax, accounting, legal, regulatory, law enforcement, or other legal requirements.

Vital interests: where necessary to protect someone’s life, health, or safety and where legally permitted.

You may withdraw consent where our processing is based on consent. Withdrawing consent may affect your ability to access or use certain services.

7. Health-Related Information and Sensitive Information

Because our business provides health and wellness education, you may choose to share health-related information with us.

This may include symptoms, health history, energy levels, lifestyle habits, wellness goals, supplement use, food sensitivities, testing information, flare patterns, program check-ins, or other information that may relate to your physical or mental health.

Depending on where you live, this information may be considered sensitive personal information, personal health information, special category data, or consumer health data.

We collect and use health-related information only for purposes such as:

Providing the product, program, coaching, resource, or support you requested.
Helping you complete forms, check-ins, quizzes, worksheets, or program materials.
Supporting your self-directed education and awareness.
Providing general wellness education and accountability.
Improving our educational resources, programs, and customer experience.
Maintaining appropriate business, legal, tax, accounting, compliance, and recordkeeping obligations.

We do not sell your health-related information.

We do not use health-related information to diagnose, treat, cure, prevent, or manage any disease, symptom, infection, condition, or medical concern.

Where required by law, we will request express consent before collecting, using, or disclosing sensitive health-related information.

We may de-identify, redact, aggregate, or anonymize information so that it no longer reasonably identifies you, and may use that information for analytics, educational, business, research, training, or service-improvement purposes. Marketing use of testimonials, screenshots, comments, wins, progress updates, or feedback is addressed in the Testimonials, Reviews, Feedback, Screenshots, and Public Content section below.

8. Consumer Health Data Notice for Certain U.S. Residents

Some U.S. state laws may provide additional rights related to consumer health data.

Consumer health data may include personal information that identifies or could reasonably be used to infer your past, present, or future physical or mental health status.

Depending on the law that applies, consumer health data may include information about symptoms, diagnoses you choose to disclose, health conditions, testing, treatment, medications, supplements, bodily functions, reproductive or sexual health, gender-affirming care, precise location related to health services, or health-related inferences.

We may collect consumer health data when you voluntarily submit it through forms, quizzes, check-ins, applications, purchases, emails, coaching interactions, program materials, community participation, testimonials, reviews, or customer support messages.

We may use consumer health data to provide the services you request, communicate with you, support your participation in our programs, maintain records, comply with law, protect our rights, and improve our educational services.

We may share consumer health data with service providers that help us operate our business, such as coaching platforms, CRM platforms, course platforms, payment processors, email providers, SMS providers, automation tools, cloud storage, analytics tools, contractors, and professional advisors. These parties are permitted to use the information only for authorized purposes.

We do not sell consumer health data.

We do not collect, use, or share consumer health data for purposes prohibited by applicable law.

You may request access, deletion, withdrawal of consent, or other rights available under applicable consumer health data laws by contacting [email protected] with the subject line “Consumer Health Data Request.”

If applicable law requires a separate Consumer Health Data Privacy Notice, we will provide that notice separately and make it available as required.

9. Cookies, Pixels, Analytics, and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, improve performance, analyze website traffic, understand visitor behavior, measure marketing, process purchases, support affiliate tracking, and serve relevant content or advertising.

Cookies and similar technologies may include:

Essential cookies.
Functionality cookies.
Analytics cookies.
Advertising and retargeting cookies.
Social media pixels.
Affiliate tracking cookies.
Conversion tracking pixels.
Session replay tools.
Heatmaps.
Web beacons.
Local storage or similar technologies.

We may use tools such as Google Analytics, Meta Pixel, Microsoft Clarity, GoHighLevel tracking tools, payment processor tracking, affiliate tracking tools, and other similar platforms.

Some cookies are necessary for the website or services to function. Others are optional and may require your consent depending on where you live.

Where required by law, we will request consent before placing non-essential cookies or similar tracking technologies.

You can usually manage cookies through your browser settings. You may also be able to adjust preferences through our cookie banner or cookie settings tool if available.

Disabling cookies may affect how our website, checkout, course access, forms, or other features function.

10. Microsoft Clarity and Session Replay Tools

We may use Microsoft Clarity or similar tools to understand how visitors interact with our website.

These tools may collect information such as clicks, scrolling, mouse movements, page interactions, device information, browser information, approximate location, and pages visited.

We use this information to improve website design, troubleshoot technical issues, evaluate user experience, understand funnel performance, prevent fraud, and improve our content and offers.

We do not intentionally use session replay tools to collect sensitive health information. However, if you type sensitive information into a form, field, quiz, application, or checkout page where such technology is active, that information may be processed by the tool unless the field is masked or excluded.

Where required, we will request consent before using session replay or similar non-essential tracking technologies.

11. Advertising and Retargeting

We may use advertising platforms to show ads to people who visit our website, engage with our content, download resources, join our email list, register for events, or purchase products or services.

This may involve cookies, pixels, hashed contact information, custom audiences, lookalike audiences, retargeting, conversion tracking, and similar tools.

Depending on where you live, these practices may be considered targeted advertising, sale, sharing, or cross-context behavioral advertising, even if we do not sell your personal information for money.

Where required by law, you may opt out of targeted advertising, sale, or sharing by using our cookie settings, browser settings, Global Privacy Control where recognized, platform privacy settings, or by contacting us.

We do not knowingly use sensitive health-related information for targeted advertising where prohibited by law.

12. Email Marketing

If you subscribe to our email list, download a free resource, register for an event, make a purchase, or otherwise provide consent or an email address in circumstances where marketing is permitted by law, we may send you educational and promotional emails.

Emails may include resources, newsletters, course information, program reminders, launch announcements, promotional offers, testimonials, event invitations, and related content.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or contacting [email protected].

We will process unsubscribe requests as required by applicable law.

Even if you unsubscribe from marketing emails, we may still send transactional or administrative emails related to purchases, accounts, course access, customer service, legal updates, security, or business dealings with you.

13. SMS/Text Message Communications and Phone Number Privacy

If you voluntarily provide your phone number and opt in to receive SMS/text messages from us, we may use your phone number to send you text messages from Vibrant Healed Life.

Text messages may include transactional messages, purchase confirmations, account or course access information, appointment or event reminders, program reminders, customer support messages, educational content, promotional messages, launch announcements, and other communications related to our products, programs, services, and business.

By opting in to receive text messages, you agree that we may send SMS/text messages to the phone number you provided using automated or non-automated technology. Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not required as a condition of purchase.

You may opt out of marketing text messages at any time by replying STOP to any text message from us. You may request help by replying HELP or by contacting [email protected].

After you opt out, we may send one final confirmation message to confirm your opt-out request. We may also continue to send non-marketing messages where permitted by law, such as messages related to an active purchase, account access, customer service, safety, legal, security, or transactional matter.

We may share your phone number and SMS-related data with service providers that help us deliver, manage, document, and analyze SMS/text message communications. These may include CRM providers, SMS delivery platforms, automation platforms, customer support providers, and compliance or recordkeeping tools.

SMS-related data may include your phone number, consent status, opt-in source, opt-in date and time, message history, delivery status, engagement data, opt-out requests, and support requests.

We do not sell your phone number. We do not share your phone number with third parties for their independent marketing purposes without your consent.

If you change or deactivate your phone number, you agree to notify us so we can update our records. You understand that mobile carriers are not liable for delayed or undelivered messages.

We may retain SMS consent records, opt-in records, opt-out records, unsubscribe records, and message history as needed to comply with legal, regulatory, contractual, business, and recordkeeping obligations.

14. AI Tools and Automated Systems

We may use artificial intelligence tools, automation tools, templates, workflows, tagging, segmentation, or similar systems to help operate our business.

These tools may assist with tasks such as customer support organization, email segmentation, form routing, content drafting, internal summaries, marketing analysis, administrative workflows, and improving customer experience.

We do not use AI tools to provide medical diagnosis, medical treatment, or individualized medical advice.

We do not intentionally submit sensitive health-related information to public AI tools for unrelated purposes.

If we use vendors or tools that process personal information, we aim to use them in accordance with appropriate privacy, confidentiality, and security obligations.

Automated tagging or segmentation may be used to send you more relevant resources, reminders, or offers based on your actions, such as downloads, purchases, page visits, form responses, email engagement, or SMS engagement.

We do not use automated decision-making to make decisions that produce legal or similarly significant effects concerning you.

15. Testimonials, Reviews, Feedback, Screenshots, and Public Content

From time to time, you may voluntarily share comments, questions, feedback, reviews, testimonials, wins, progress updates, screenshots, direct messages, emails, social media posts, community posts, or other content related to your experience with our products, programs, services, communities, memberships, or educational resources.

We may use de-identified or redacted versions of this content for marketing, sales, advertising, educational, promotional, research, internal training, business development, or informational purposes. This may include screenshots, excerpts, summaries, or paraphrased versions of comments, emails, direct messages, community posts, social media posts, survey responses, reviews, testimonials, or feedback.

Unless you give us clear permission to use identifying details, we will make reasonable efforts to remove or cover your name, last name, username, social media handle, profile photo, face, contact information, and other details that directly identify you before using the content publicly in marketing or promotional materials.

We may use de-identified or redacted content on our website, sales pages, landing pages, checkout pages, emails, SMS/text messages, social media pages, advertisements, presentations, videos, webinars, course materials, internal documents, and other marketing, sales, educational, or business materials.

We will only intentionally use your name, photo, profile image, face, social media handle, likeness, or other identifying details in public marketing, sales, advertising, educational, or promotional materials if you have given us clear permission to do so. Permission may be given by checking a consent box, submitting a testimonial or release form, replying with written consent, clicking an approval button, or otherwise clearly agreeing.

We may edit comments, testimonials, screenshots, reviews, or feedback for spelling, grammar, formatting, length, privacy, readability, or clarity. We will not intentionally change the meaning of your words or present your experience in a misleading way.

Because our services relate to health and wellness education, we may also remove or obscure sensitive health details, names of other people, medical information, dates, locations, or other details at our discretion to protect privacy.

Testimonials, reviews, comments, wins, progress updates, and feedback reflect individual experiences. They do not guarantee that you or anyone else will experience the same or similar results.

You may withdraw permission for future identifiable use by contacting [email protected]. Withdrawal will apply to future use where reasonably possible, but it may not require us to remove materials that were already published, printed, distributed, screenshotted, shared, used in advertisements, included in campaigns, or otherwise released before we received and processed your request.

Please do not submit comments, testimonials, screenshots, reviews, feedback, or health-related information that you do not want us to collect, store, review, redact, de-identify, or use as described in this Privacy Policy.

16. How We Share Information

We may share personal information with trusted third parties only as needed to operate our business, provide services, comply with law, protect our rights, or fulfill the purposes described in this Privacy Policy.

We may share information with the following categories of recipients.

Service Providers and Vendors

We may share information with companies that help us provide website hosting, email delivery, SMS delivery, payment processing, checkout services, course hosting, client portals, CRM services, analytics, advertising, automation, scheduling, customer support, security, bookkeeping, accounting, legal support, and technical support.

Examples may include GoHighLevel, Practice Better, Zapier, Stripe, PayPal, Google, Meta, Microsoft Clarity, email service providers, SMS providers, webinar platforms, scheduling tools, cloud storage providers, and similar platforms.

Contractors and Team Members

We may share information with employees, contractors, virtual assistants, technical support providers, designers, marketing support, customer service support, legal advisors, bookkeepers, accountants, or other team members who need access to perform work for us.

These parties are expected to protect personal information and use it only for authorized business purposes.

Payment Processors

We may share information with third-party payment processors to process payments, prevent fraud, manage transactions, respond to disputes, and comply with payment-related requirements.

Advertising and Analytics Partners

We may share website, usage, advertising, or conversion information with advertising and analytics partners to measure performance, improve marketing, and deliver relevant ads.

Affiliate and Referral Partners

If you click an affiliate or referral link, we may share limited information necessary to track referrals, commissions, purchases, or performance.

Legal, Compliance, and Safety

We may disclose information if required or permitted by law, court order, subpoena, legal process, regulator request, tax authority, law enforcement request, or other governmental requirement.

We may also disclose information to protect our rights, privacy, safety, property, users, customers, contractors, service providers, business, and the public.

Business Transfers

If all or part of our business is sold, transferred, merged, reorganized, financed, or involved in bankruptcy or similar proceedings, personal information may be transferred as part of that transaction.

With Your Consent

We may share information when you specifically ask us to or give us permission to do so.

17. Affiliate Links and Third-Party Offers

Some of our content may include affiliate links, referral links, or recommendations.

If you click an affiliate link or make a purchase through that link, we may receive a commission or referral payment.

Affiliate partners may use cookies, tracking links, or similar technologies to measure referrals and purchases.

We are not responsible for the privacy practices of third-party websites, retailers, affiliate partners, or platforms. Please review their privacy policies before providing information to them.

18. Third-Party Websites and Platforms

Our website, emails, courses, communities, and resources may link to third-party websites, platforms, products, services, social media pages, payment processors, scheduling tools, communities, videos, apps, or other resources.

This Privacy Policy does not apply to third-party websites or platforms that we do not own or control.

Your use of third-party platforms may also be governed by their own terms, privacy policies, cookie policies, and security practices.

We are not responsible for the privacy practices, content, policies, security, errors, outages, or actions of third parties that we do not own or control.

19. International Data Transfers

We are based in Canada, but our service providers, contractors, platforms, and systems may process or store information in Canada, the United States, the United Kingdom, the European Economic Area, or other countries.

When information is transferred outside your province, state, or country, it may be subject to the laws of that location and may be accessible to courts, law enforcement, national security authorities, regulators, or government agencies in that jurisdiction.

Where legally required, we use reasonable safeguards such as contractual protections, data processing agreements, privacy obligations, access controls, and security measures.

20. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Retention periods may vary depending on the type of information, the purpose for collection, legal requirements, business needs, tax or accounting obligations, dispute resolution, security needs, and whether you continue to use our services.

Examples may include:

Customer purchase records may be kept for tax, accounting, legal, and business record purposes.
Course and program records may be kept as long as needed to provide access, support, customer service, and business records.
Form, quiz, application, and check-in responses may be kept as long as needed for the program, support, legal, and business purposes.
Email marketing records may be kept until you unsubscribe or request deletion, subject to legal or compliance needs.
SMS records may be kept as needed to document consent, opt-out, compliance, and communication history.
Testimonials, reviews, screenshots, feedback, and consent records may be kept as needed for marketing permissions, recordkeeping, legal, and business purposes.
Support messages may be kept as needed for customer service, legal, and business purposes.
Analytics and cookie data may be kept according to the settings of the tools used.
Legal, tax, accounting, security, fraud prevention, dispute, chargeback, and compliance records may be kept as long as required or permitted by applicable law.

We may anonymize, redact, aggregate, or de-identify information and use it for analytics, research, business improvement, training, educational, or marketing purposes.

21. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information within our control.

These may include access controls, passwords, encryption where appropriate, secure platforms, vendor review, limited access, confidentiality expectations, SSL technology, secure payment processors, and other reasonable safeguards.

No website, platform, email system, SMS system, payment system, storage system, transmission method, password system, or online service can be guaranteed to be completely secure.

To the fullest extent permitted by law, we are not responsible for unauthorized access, disclosure, loss, misuse, alteration, or destruction of personal information resulting from circumstances outside our reasonable control, including but not limited to your failure to protect login credentials, your use of unsecured networks, third-party platform failures, cyberattacks, malware, phishing, device compromise, unauthorized access to your email or phone account, or events involving service providers not caused by our own failure to use reasonable safeguards.

You are responsible for keeping your account login information confidential. Please notify us immediately if you believe your account, password, email, phone number, device, or interaction with us is no longer secure.

22. Password Protection and Account Security

Certain features of our website, courses, client portals, communities, apps, or services may require you to create a username, password, or other account login credentials.

You are responsible for maintaining the confidentiality of your username, password, and account credentials. You are also responsible for all activity that occurs under your account, whether authorized by you or not.

You agree not to share your username, password, course access, client portal access, program materials, or account credentials with any other person. If you share your login information or allow another person to access your account, you do so at your own risk and may be responsible for any resulting activity, loss, unauthorized access, misuse, or violation of our Terms & Conditions.

We are not responsible for any loss, damage, unauthorized access, disclosure, or misuse of information that results from your failure to protect your username, password, account credentials, device, email account, phone number, or other access method.

You agree to notify us immediately at [email protected] if you believe your username, password, account, course access, client portal, or personal information has been lost, stolen, compromised, accessed without authorization, or used improperly.

We recommend that you use a strong and unique password, do not reuse passwords from other websites, log out after each session, avoid accessing your account on shared or public devices, and keep your device and email account secure.

We reserve the right to suspend, restrict, revoke, or terminate account access if we believe an account has been compromised, misused, shared, accessed without authorization, or used in violation of our Terms & Conditions or other policies.

We may disclose account or security-related information where required or permitted by law, to investigate unauthorized access or misuse, to enforce our agreements, to protect our rights, privacy, safety, property, business, users, clients, contractors, service providers, or the public, or to cooperate with law enforcement, regulators, legal process, or security investigations.

23. Privacy Breaches

If we become aware of a privacy breach, we will assess the nature of the information involved, the sensitivity of the information, the likelihood of misuse, the risk of harm, and our legal obligations.

Where required by law, we will notify affected individuals, regulators, service providers, or other required parties.

We may also take steps to contain the incident, investigate the cause, reduce harm, improve safeguards, and maintain legally required records.

Where required by law, we will maintain records of privacy breaches and security incidents for the period required by applicable law.

24. Your Privacy Rights

Depending on where you live, you may have rights related to your personal information.

These rights may include the right to:

Request access to personal information we hold about you.
Request a copy of your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of certain information.
Withdraw consent where processing is based on consent.
Object to certain processing.
Restrict certain processing.
Request data portability.
Opt out of marketing communications.
Opt out of targeted advertising, sale, or sharing where applicable.
Limit use or disclosure of sensitive personal information where applicable.
Appeal a privacy request decision where applicable.
Submit a complaint to a privacy regulator.

To make a privacy request, contact [email protected].

We may need to verify your identity before processing your request.

We may deny, limit, or delay a request where permitted by law, including where we need to retain information for legal, tax, accounting, security, fraud prevention, chargeback, dispute resolution, contractual, recordkeeping, or compliance purposes.

We may also retain limited information necessary to document and honor your request, including unsubscribe requests, SMS opt-outs, consent records, suppression lists, and privacy request records.

25. Canada Privacy Rights

If you are located in Canada, you may request access to your personal information, request correction of inaccurate information, withdraw consent where applicable, and ask questions about our privacy practices.

You may also contact the Office of the Privacy Commissioner of Canada or your applicable provincial privacy regulator if you are not satisfied with our response.

26. United States Privacy Rights

Certain U.S. state privacy laws may provide additional rights, depending on where you live and whether those laws apply to our business.

These rights may include the right to know, access, delete, correct, opt out of targeted advertising, opt out of sale or sharing, limit sensitive personal information, request data portability, and appeal a privacy decision.

We do not sell personal information for money.

However, certain analytics, advertising, retargeting, cookie, pixel, or similar practices may be considered a “sale,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws.

To exercise U.S. privacy rights, contact [email protected] with the subject line “U.S. Privacy Request.”

27. California Privacy Notice

If California privacy law applies to our business, California residents may have the right to:

Know what categories of personal information we collect.
Know the purposes for collection, use, sale, or sharing.
Know what categories of third parties receive personal information.
Request access to personal information.
Request deletion of personal information.
Request correction of inaccurate personal information.
Opt out of sale or sharing of personal information.
Limit the use and disclosure of sensitive personal information.
Not be discriminated against for exercising privacy rights.

We do not knowingly sell personal information for money.

If our use of cookies, pixels, analytics, or advertising tools is considered “sharing” or “targeted advertising” under applicable law, you may opt out where required.

We will honor Global Privacy Control signals where legally required and technically feasible.

To submit a California privacy request, contact [email protected] with the subject line “California Privacy Request.”

28. UK and EEA Privacy Rights

If you are located in the United Kingdom or European Economic Area, you may have rights under applicable data protection laws, including the right to:

Access your personal data.
Correct inaccurate personal data.
Erase certain personal data.
Restrict processing.
Object to processing.
Withdraw consent.
Request data portability.
Complain to a supervisory authority.

If we process special category data, such as health-related information, we will rely on your explicit consent or another lawful basis permitted by applicable law.

Where required, we will request consent before placing non-essential cookies or similar tracking technologies.

To exercise UK or EEA privacy rights, contact [email protected] with the subject line “UK/EEA Privacy Request.”

29. Children’s Privacy

Our website, products, programs, memberships, communities, and services are intended for adults age 18 and older.

We do not knowingly collect personal information from children under 18 without appropriate consent.

If you believe a child has provided personal information to us, please contact [email protected] and we will take appropriate steps.

30. Your Choices

You may choose not to provide certain personal information. However, this may prevent you from accessing certain products, programs, services, downloads, forms, communities, or support.

You may unsubscribe from marketing emails using the unsubscribe link in any email.

You may opt out of SMS/text messages by replying STOP.

You may manage cookies through your browser settings or our cookie settings tool where available.

You may withdraw permission for future identifiable testimonial use by contacting [email protected].

You may contact us to request access, correction, deletion, or other rights available under applicable law.

31. Do Not Track and Global Privacy Control

Some browsers send “Do Not Track” signals. Our website may not respond to Do Not Track signals.

Where legally required and technically feasible, we will honor Global Privacy Control or other legally recognized opt-out preference signals as a request to opt out of sale or sharing of personal information.

32. Legal Compliance and Protection of Rights

We may collect, use, retain, or disclose personal information where we believe it is reasonably necessary or appropriate to comply with applicable law, legal process, regulatory requests, tax or accounting obligations, law enforcement requests, court orders, subpoenas, or other lawful requirements.

We may also collect, use, retain, or disclose personal information to enforce our Terms & Conditions, protect our intellectual property, protect our business, prevent fraud or misuse, investigate unauthorized access, respond to chargebacks or disputes, protect the safety, rights, privacy, or property of our Company, users, clients, contractors, service providers, or the public, or defend against legal claims.

33. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations, service providers, privacy practices, or applicable law.

The “Last Updated” date shows when this Privacy Policy was last revised.

If we make material changes, we may notify you by posting an updated version on our website, sending an email, posting a notice, or using another reasonable method where required by law.

Your continued use of our website, products, programs, memberships, communities, or services after an updated Privacy Policy is posted means you accept the updated Privacy Policy to the extent permitted by law.

34. Contact Us

Contact Information:

Vibrant Healed Life
Division of True Blue Exteriors Inc.
RR 2
Tara, ON N0H 2N0
Canada

Privacy Contact: Privacy Officer
Email: [email protected]

For privacy questions, requests, or concerns, please contact us at [email protected].